Privacy Policy

Your privacy is fundamental to our service.

This Privacy Policy explains how Velvet Voice collects, uses, and protects your information. We believe in minimal data collection and maximum privacy protection.

Last updated: August 12, 2025
Effective date: August 12, 2025

Plain English Summary

  • Minimal Collection: We only collect what's necessary for service delivery
  • No Call Recording: Conversations aren't recorded by default
  • No Tracking: We don't use third-party trackers by default
  • Neutral Communication: SMS receipts are non-explicit and optional
  • Your Control: Request data deletion anytime
  • Secure Processing: Industry-standard security for payment and verification

Information We Collect

Account Information

  • Phone number (for service delivery)
  • Email address (if you opt-in for updates)
  • Age verification status (18+ confirmation)
  • Account preferences and boundaries

Service Usage Data

  • Call duration and timing
  • Service mode preferences (PG-13, Suggestive, Explicit)
  • Billing and payment processing data
  • Technical logs for service improvement

Verification Data (Explicit Mode Only)

  • Government ID verification (processed by secure third-party)
  • Credit card validation (no charges, verification only)
  • Verification is handled by certified providers, not stored by us

How We Use Your Information

  • Service Delivery: Connecting calls and managing your account
  • Safety & Compliance: Age verification and abuse prevention
  • Billing: Processing payments and sending neutral receipts
  • Improvement: Anonymous analytics to improve service quality
  • Communication: Optional updates about new features (email only)
  • Legal Compliance: Meeting regulatory requirements

Data Sharing & Disclosure

We DO NOT sell your personal data.

We only share information in these limited circumstances:

  • Service Providers: Trusted partners for payment processing, verification, and technical infrastructure
  • Legal Requirements: When required by law or to protect safety
  • Business Transfers: In case of merger, acquisition, or asset sale (with notice)
  • Consent: When you explicitly authorize sharing

Data Security

  • Encryption: All data transmitted using industry-standard encryption
  • Access Controls: Strict employee access limitations
  • Regular Audits: Security assessments and penetration testing
  • Data Minimization: We collect and retain only what's necessary
  • Secure Infrastructure: Hosted on certified, compliant cloud platforms

Your Privacy Rights

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request account and data deletion
  • Portability: Export your data in a common format
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Limit how we process your data

To exercise these rights, email us at privacy@velvetvoice.ai with your request.

Data Retention

  • Account Data: Retained while your account is active
  • Call Logs: Billing records kept for 7 years (regulatory requirement)
  • Conversation Content: Not recorded by default; if recorded, deleted after 30 days
  • Verification Data: Processed by third parties, not stored by us
  • Marketing Data: Until you unsubscribe or request deletion

Cookies & Tracking

We don't use third-party tracking by default.

  • Essential Cookies: Required for site functionality (age verification)
  • Analytics: If implemented, will use privacy-respecting services only
  • No Advertising: We don't use advertising cookies or trackers
  • Local Storage: Age verification stored locally for 30 days

International Users

Velvet Voice is currently available in the United States. International expansion is planned.

  • US Residents: Protected under applicable US privacy laws
  • GDPR Compliance: European users have additional rights under GDPR
  • Data Transfers: International transfers use appropriate safeguards

Changes to This Policy

  • We may update this policy to reflect service changes or legal requirements
  • Material changes will be notified via email (if provided) or prominent site notice
  • Continued use of the service constitutes acceptance of updated terms
  • Historical versions available upon request

Contact Information

For privacy questions, data requests, or concerns:

Questions about your privacy?

Contact Privacy Team