Terms of Service

Welcome to Velvet Voice.

These Terms of Service govern your use of Velvet Voice, an adults-only AI voice companion service. By accessing or using our service, you agree to be bound by these terms.

Last updated: August 12, 2025
Effective date: August 12, 2025

Service Description

Velvet Voice provides AI-powered voice companion services for consenting adults (18+) seeking tasteful fantasy role-play conversations.

  • AI Service: You are interacting with artificial intelligence, not human operators
  • Fantasy Only: All conversations are fictional role-play scenarios
  • Phone-Based: Service delivered via telephone calls to provided numbers
  • Consent-First: Boundary setting and safeword support included
  • Multiple Modes: PG-13, Suggestive, and Explicit (with verification)

Eligibility & Age Requirements

  • 18+ Only: You must be at least 18 years old to use this service
  • Legal Capacity: You must have legal capacity to enter into this agreement
  • Jurisdiction: You must be located in a jurisdiction where this service is legal
  • Verification: Additional verification required for Explicit mode access
  • False Information: Providing false age or identity information will result in immediate termination

Acceptable Use Policy

Permitted Uses

  • Engaging in consensual, age-appropriate fantasy role-play
  • Setting and communicating personal boundaries
  • Using safewords to pause or stop conversations
  • Providing feedback to improve service quality

Prohibited Uses

  • Discussing minors, ageplay, or any content involving individuals under 18
  • Non-consensual sexual content or violence
  • Hate speech, discrimination, or abusive language
  • Attempting to obtain personal information about operators or other users
  • Recording conversations without disclosure and consent
  • Using the service for illegal activities
  • Attempting to arrange real-life meetings or services
  • Harassing or threatening behavior
  • Commercial use without authorization

Payment & Billing

  • Per-Minute Billing: Charges based on actual call duration
  • Rate Disclosure: Current rates displayed before call connection
  • Payment Methods: Credit/debit cards and approved payment processors
  • No Stored Payment: Card numbers not transmitted or stored during calls
  • Billing Disputes: Contact support within 30 days of charge
  • Refund Policy: Refunds considered on case-by-case basis for technical issues
  • Taxes: Additional taxes and fees may apply based on location

Service Availability & Limitations

  • Availability: Service availability may vary by location and time
  • Technical Issues: We are not liable for network or technical failures
  • Call Quality: Quality depends on phone network and device
  • Service Updates: Features and availability subject to change
  • Maintenance: Scheduled maintenance may temporarily interrupt service

Account Termination

We may suspend or terminate your account for:

  • Violation of these Terms of Service
  • Violation of our Safety & Consent Policy
  • Providing false information
  • Fraudulent payment activity
  • Illegal activity or abuse
  • Non-payment of charges

You may terminate your account at any time by contacting support. Termination does not waive payment obligations for services already received.

Disclaimers & Limitations

  • Not Therapy: This service is not mental health treatment or counseling
  • Not Emergency Services: Do not use for emergencies; contact local emergency services
  • AI Limitations: AI responses may be unpredictable or inappropriate
  • No Guarantees: We do not guarantee satisfaction or specific outcomes
  • Fantasy Only: All content is fictional and not based on real relationships
  • Health Risks: Use at your own risk; discontinue if you experience distress

Liability Limitations

To the maximum extent permitted by law:

  • Our total liability is limited to the amount paid for services in the past 30 days
  • We are not liable for indirect, incidental, or consequential damages
  • We are not responsible for user-generated content or behavior
  • Some jurisdictions may not allow these limitations

Dispute Resolution

  • Contact First: Attempt to resolve disputes through support@velvetvoice.ai
  • Arbitration: Disputes may be subject to binding arbitration
  • Governing Law: These terms are governed by [State/Country] law
  • Jurisdiction: Legal proceedings in [City, State/Country] courts
  • Class Action Waiver: No class action lawsuits permitted

Changes to Terms

  • We may modify these terms at any time
  • Material changes will be notified via email or prominent site notice
  • Continued use constitutes acceptance of updated terms
  • If you disagree with changes, discontinue use of the service

Contact Information

For questions about these terms:

Questions about these terms?

Contact Legal Team